Evoca UK has announced the launch of Evoca Service – a dedicated team that ‘will partner with customers to act as an external provider to offer installation, service or maintenance of all the vending, bean to cup and traditional espresso machines in the Evoca portfolio.
Craig Jukes, Evoca’s technical and service director will lead the new team, which is comprised of service manager Grant Robinson, (who comes to Evoca with over 10 years of service experience); a service scheduler, who will control the back-office that guides the team’s day-to-day activities and an initial tranche of six expert service engineers: two in the north, two in the midlands and two in the south.
Craig explains the reasons why the company has established the team: “Evoca Group is leading the industry in the development of machines that recreate the quality of the High Street coffee shop in the workplace, and all out of home locations. The service team is here to assist customers both old and new, acting as an integral support partner. Evoca Service will give customers the peace of mind of knowing that all scheduled servicing will be covered for a 12-month period, or from being able to choose the Flexi Plan for ad hoc, pay as you go, requirements.
“Our long-standing clients are well-established in the vending channels and many of them are interested in our OCS and HoReCa machines,” Craig says.
“The trouble is many of them have had to forego potentially lucrative opportunities on their patch, because they don’t have access to the expertise that these opportunities demand. With the support of our new service department, that will no longer be the case and those customers will be able to expand their offer in confidence.
